Incomplete Order

We make every effort to ship your product ON TIME and ACCURATELY. When mistakes do happen, our dedicated Customer Care professionals are here to help.

Need assistance with an incomplete or incorrect order?

Our helpful web features allow you to report incorrect items, missing items, shortages and damaged items quickly and conveniently. Simply select the items from the order and let us know if you would prefer credit to your account or a replacement. We'll take care of the rest.

•  Frequently Asked Question on Incomplete Orders
•  View our Return Policy
•  Report Missing/Damaged/Incorrect/Duplicate Items

Easy ReturnsReturns Made Easier with Our 30 Day Return Policy

Experience a shortage, receive unwanted merchandise, or need to simply return a product? No problem.

Contact our Customer Care Team using our Track Your Order tool within 30 days of shipment to request an authorization, send it back in the original shipping carton, and include a copy of your packing list, invoice, and details about what you're returning with the order and P.O. numbers. A restocking fee may apply.

Unused merchandise not meeting your satisfaction may be returned in its original packaging within 30 days. If returns are due to our error, we will pay for return shipping.