Frey Scientific 30 Day Return Policy
Unused merchandise, in sellable condition, not meeting your complete satisfaction may be returned in its original packaging within 30 days. If returns are due to our error, we will pay for your return shipping. If for any other reason, an item is being returned after 30 days, you will be required to pay the cost of return shipping. If the return is Furniture or Equipment, you may be charged a restocking fee in accordance with the Original Manufacturer’s policy. All other items will be subject to a 15% (25% Canada) restocking fee. Custom orders are made to your specifications and may not be returned.
Just follow these easy steps:
- Contact Customer Care (1-800-225-3739) or submit a request to School Specialty within 30 days of shipment to request an authorization number. Product returned without authorization, additional items not part of the original authorization, or products arriving in an unsellable condition will not be eligible for credit and product will not be shipped back to the customer.
- Repack items in the original shipping carton.
- Include a copy of your packing list, invoice and details about what you are returning.
- Include order and PO numbers for proper credit