Frequently Asked Questions [view all FAQs]
Returns, Exchanges and Credits
Our Frequently Asked Questions section will help answer commonly asked questions. Select a category below to view answers to the questions we are asked most often. If you still need assistance, Contact Us. It is our pleasure to assist you!
Click on the question below for more information:
If you are not completely satisfied with an item on your order, or receive an incorrect item, you may request a return. Click Here for complete details.
We understand that mistakes happen. Our friendly Customer Care team is here to assist you. To Request a Return Authorization, visit our Request a Return page. Please have the School Specialty order number, invoice number or your customer purchase order available to complete your request.
Once the order has been located, select the items and quantities you wish to return and provide a general reason for the request. If you are looking to exchange for a completely new item, please include the School Specialty item number for the replacement item. Complete the Return Request form and one of our friendly Customer Care advocates will respond to your request within one business day.
Prepaid UPS return labels will be emailed or faxed that can be printed and attached to the carton(s) to be returned. If the Return needs to be made by freight truck, you will receive paperwork to provide to the freight carrier.
Credit will be issued to your account upon receipt of the product back into our distribution center or to our manufacturer.
School Specialty 30 Day Return Policy: Contact Customer Care within 30 days of shipment to request an authorization number. Repack items in the original shipping carton, and include a copy of your packing list, invoice, and details about what you are returning. Please include Purchase Order numbers for proper credit. Unused merchandise, in sellable condition, not meeting your complete satisfaction may be returned in its original packaging within 30 days. If returns are due to our error, we will pay for your return shipping. If for any other reason, an item is being returned after 30 days, you will be required to pay the cost of return shipping. If the return is Furniture or Equipment, you may be charged a restocking fee in accordance with the Original Manufacturer’s policy. All other items will be subject to a 15% (25% Canada) restocking fee. Custom orders are made to your specifications and may not be returned.
Product returned without authorization, additional items not part of the original authorization, or products arriving in an unsellable condition will not be eligible for credit and product will not be shipped back to the customer.
If you must change or cancel part or all of your order, please Contact Us as quickly as possible. Our Customer Care team will make every effort to honor this request.
Please be aware that it may not always be possible to complete the cancellation or change request. In some cases, the order may already be processing in our warehouse or in transit. Additionally, some furniture and equipment items are custom made to order and may not be able to be cancelled.
You will be notified within one business day regarding the status of your cancellation/change request.
If the item you received is not working properly, please check the product manual for basic troubleshooting steps. If there is no manual, or if you need additional troubleshooting assistance, please Contact Us. One of our friendly Customer Care advocates will review your request and respond within one business day.
Please have the School Specialty catalog item number available in order to complete your request.