Frequently Asked Questions [view all FAQs]

Product Information

Our Frequently Asked Questions section will help answer commonly asked questions. Select a category below to view answers to the  questions we are asked most often. If you still need assistance, Contact Us. It is our pleasure to assist you!

Click on the question below for more information:


Do You Offer Installation/Furniture Assembly?

Our Projects by Design team works closely with you to help you stay connected with your project. If you require installation and assembly, please contact your local Account Manager for detailed information.

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How Do I Sign Up for Special Offers/Promotions?

Click the "Email and Catalog" sign-up icon located on the Welcome Page, or visit the Request A Catalog section to register to receive weekly special offers and promotions or request one of our School Specialty catalogs. Complete the form and submit.

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Is My Item Available?

We strive to keep products featured in our catalogs in stock, however in some instances, products may be temporarily out of stock. Notification of out of stock, or back-ordered items is made on your packing slip.

Classroom, art and office supplies that are not in stock in our distribution center at the time of the ordering will normally ship within 30 days. This may be longer in summer due to heavy back to school order volume.

For estimated availability, please Contact Us and we would be happy to provide this information.

We are unable to guarantee delivery dates and times.

Delivery times for items shipping direct from our manufacturers are variable. Most items ship within 2-4 weeks. This may be longer in summer due to to heavy back to school volume. Normally, this includes classroom and office furniture and equipment. For a more estimated delivery time, please Contact Us and we would be happy to contact our manufacturer for an estimated shipment date.

If your organization does not accept back-orders, please indicate this on your purchase order.

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How Do I Find Out Additional Information/Product Specifications on an Item?

To find out additional information and specifications on one of our products that may not be available in the item description online or in our catalog, simply Contact Us.

Our helpful Customer Care advocates will research your question and provide a response within one business day. Please have the School Specialty catalog item number available to complete your request.

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How Do I Search for Products on Your Website?

Please download our Online Help documents (PDF format) for detailed instructions.

Adobe Reader® is required to view the above PDFs. It's free. Download the latest Reader.

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View Our Returns Policy

Click to view our Returns Policy.

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MSDS Sheet Request

Material Safety Data Sheets (MSDS) are available upon request. Contact Us to request a copy. Please have the School Specialty item number available to complete your request.

Click Here to begin.

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CPSIA Certification Request

Consumable Product Safety Improvement Act (CPSIA) documentation is available upon request. Contact Us to request a copy or to determine if documentation is required for the item in question. Please have the School Specialty item number available to complete your request.

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Replacements and Substitutions

We make every effort to maintain stock of all products featured in our catalogs. In the event that an item is no longer available from the manufacturer, we reserve the right to make substitutions with an item of equal value.  Depending on the value, our friendly Customer Care advocates may contact you upon entry of your order to determine if you are interested in receiving a replacement.

If a replacement item is not found, a notation will be included on your packing slip and invoice to indicate that the original item is no longer available.

If you receive an item that you are not satisfied with, please use our helpful, convenient online feature to locate the order and Request a Return.

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View Our Shipping Policy

Click to view our Shipping Policy.

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