Frequently Asked Questions [view all FAQs]

Obtain Documents

Our Frequently Asked Questions section will help answer commonly asked questions. Select a category below to view answers to the questions we are asked most often. If you still need assistance, Contact Us. It is our pleasure to assist you!

Click on the question below for more information:

     
 

Obtain Documents

Use our fast, convenient Order Tracking feature online to locate your order and obtain copies of order documentation.

Click Here to begin

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What Types of Documents are Available?

Our convenient online request form allows you to request copies of all order-related documentation.  This includes:

Order Acknowledgment:
The order acknowledgment form serves as confirmation of the order and may be used by some organizations for credit card reimbursement.

Packing Slip:
The packing slip contains carton contents for shipment of your order along with information on back-ordered items (out of stock) and special notations when items are no longer available or could not be identified by our Customer Care advocates during order entry.

Invoice Copy:
Invoice copies are available within 48 hours after shipment of your order. The original is mailed to the Billing Address on the account. Additional copies can be requested at any time.

Credit Memo: 
Credit memo copies are available within 48 hours after the transaction is completed.

Pro Forma Invoice:
A pro forma invoice may be available for credit card reimbursement or other situations where immediate billing is required.

Material Safety Data Sheet (MSDS):
Material Safety Data Sheets (MSDS) are available upon request. Contact Us to request a copy. Please have the School Specialty item number available to complete your request.

CPSIA Documentation:
Consumable Product Safety Improvement Act (CPSIA) documentation is available upon request. Contact Us to request a copy or to determine if documentation is required for the item in question. Please have the School Specialty item number available to complete your request.

Proof of Delivery:
Our convenient online tracking feature allows you to view tracking and shipment delivery information quickly and efficiently. Tracking information provided will include the tracking number, estimated or actual delivery date, as well as the name of the party that signed for the shipment.

If you require a copy of the actual signed Proof Of Delivery form from the carrier, please Contact Us. One of our helpful Customer Care advocates will respond to your request within one business day.

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How Do I Obtain Documents Related to My Order?

Use our fast, convenient Order Details and Tracking feature online to locate your order and request order documentation.

To use this feature, please have your order number or customer purchase order number available. Other search options include cart number (for orders created online at store.schoolspecialty.com), quote number and First and Last Name (available for Individual/Personal accounts only).

Once you have located the order, click the Request Document link to request documentation to be provided via Email.

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I Need to be Reimbursed for My Credit Card and Need a Receipt/Invoice

A pro forma invoice may be available upon ordering for credit card reimbursement or other situations where immediate billing is required.  A standard invoice will be available within 48 hours after shipping. Many organizations will accept an Order Acknowledgment for reimbursement purposes. If you are not sure what your organization will accept, please contact your purchasing or account department.

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Where Can I Find a Teacher's Requisition Form?

A copy of our current Teacher's Requisition Form can be found here.

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