Frequently Asked Questions [view all FAQs]

Invoicing and Payments

Our Frequently Asked Questions section will help answer commonly asked questions. Select a category below to view answers to the questions we are asked most often. If you still need assistance, Contact Us. It is our pleasure to assist you!

Click on the question below for more information:

   
 

I Need a Copy of My Invoice

Invoice copies are available within 48 hours after shipment of your order. The original is mailed to the Billing Address on the account. Additional copies can be requested at any time. Please have the School Specialty order number or customer purchase order number available to complete your request.

Click here to make a request

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I Need a Copy of My Credit Memo

Use our fast, convenient Order Details and Tracking feature online to request copies of all order-related documentation.  Please have the School Specialty order number, credit memo number, or customer purchase order number available to complete your request.

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I Need a Copy of My Statement

Use our fast, convenient Order Details and Tracking feature online to request a copy of your most recent 30 day statement. Please have your School Specialty account number or order number available to complete your request.

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What Is the Balance on My Invoice/Order?

Use our fast, convenient Order Details and Tracking feature online to request an updated balance due on a specific invoice or order. Please have the invoice number or School Specialty order number available to complete your request.

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What Is the Balance on My Account?

Please contact our Accounts Receivable Department for an updated customer account balance at (877) 882-5856 or ARrequests@schoolspecialty.com.

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Where Was My Payment Applied?

Please contact our Accounts Receivable Department for an updated customer account balance at (877) 882-5856 or ARrequests@schoolspecialty.com.

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The Purchase Order Number on My Invoice is Not Correct

If the purchase order number on your invoice is not correct, please Contact Us to report the discrepancy and receive an updated invoice copy.

Please have the invoice number as well as the CORRECT purchase order number available to complete your request.

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I Requested Future Billing but Received My Invoice Today

If you requested a future billing date in July or September and received an invoice prior to that date, please Contact Us to report the discrepancy and receive an updated invoice copy.

Please have the invoice number as well as the original requested invoicing date available to complete your request.

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I Would Like to Pay My Invoice with a Credit Card/Purchasing Card

To pay for an invoice with a credit card or purchasing card, please Contact Us.

Please have the invoice number(s) available to complete your request. One of our friendly, Customer Care advocates will contact you to update the payment method for the invoice within one business day.

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I Would Like to Purchase School Specialty Gift Certificates

To purchase School Specialty gift certificates, please Contact Us.

Please provide the quantity of gift certificates you are interested in purchasing, as well as the value for each. Payment must be made by credit card. One of our friendly Customer Care advocates will contact you to obtain credit card information and confirm the billing and mailing address.

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I Need the Date Changed on My Invoice

We apologize for the inconvenience. We are unable to pre-date or post-date invoices. Our invoicing process is initiated when an item/order is shipped from our distribution center or one of our manufacturers.

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I Would Like to Sign Up for Consolidated Invoicing

If you are interested in consolidated invoicing, please contact your School Specialty Account Manager.

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I Would Like to Sign Up for Electronic Email Invoicing

If your organization is interested in receiving invoices by Email rather than hard copy by mail, please Contact Us. Your organization may be eligible for this convenient service. Our Accounts Receivable department will respond to your request within one business day.

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I Would Like to Receive a Refund Check for My Open Credit Memo

Credit memos are placed against the account for use by the organization or applied to specific invoices. If your organization does not have open invoices, your credit memo may be available in the form of a refund check. To request a refund check for an open credit memo, please Contact Us.

Please have the credit memo number, invoice number and remit to name and address available to complete your request.

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Tax Was Calculated Incorrectly on My Order

To update your tax exempt status, please submit your current Tax Exempt certificate. This can be emailed to Acct_Mod@schoolspecialty.com, or simply submit the form along with your purchase order.

If your tax was calculated in error, please Contact Us for a credit/debit request. Please have the School Specialty order number and/or invoice number available.

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