Frequently Asked Questions [view all FAQs]
Incomplete or Incorrect Orders
Our Frequently Asked Questions section will help answer commonly asked questions. Select a category below to view answers to the questions we are asked most often. If you still need assistance, Contact Us. It is our pleasure to assist you!
Click on the question below for more information:
We make every effort to ship your product ON TIME and ACCURATELY. Use our fast, convenient Order Tracking feature online to locate your order and report an incomplete or incorrect order.
Use our fast, convenient Order Tracking feature online to locate your order and report an incomplete or incorrect order.
To use this feature, please have your order number or customer purchase order number available. Other search options include cart number (for orders created online at store.schoolspecialty.com), quote number and First and Last Name (available for Individual/Personal accounts only).
Once you have located the order, select the items and quantities that are missing or incorrect and submit your request. One of our friendly Customer Care advocates will respond to your request within one business day.