Childcraft Return Policy
Childcraft (non-Furniture) Items
If for any reason you are not satisfied with your Childcraft (excluding Childcraft furniture) items within 1 year of purchase, we will replace the items.
Childcraft Furniture & Equipment Items
To ensure your satisfaction with the many furniture products that we offer, we highly recommend that you work with one of our expert furniture specialists to ensure that you get the right product to satisfy your needs. For assistance in finding your dedicated local furniture expert, please contact us at 1-888-388-3224 (1-866-519-2816 for Canada). These special requirements apply to product returns for furniture or equipment:
- A return authorization is required.
- Restocking fees will be charged a minimum of 20% (30% for Canada for U.S. suppliers).
- You will also be required to pay the cost of return shipping.
Just follow these easy steps:
- Contact Customer Care at 1-888-388-3224 (1-866-519-2816 for Canada) or submit a request to School Specialty within 1 year of shipment (excluding Childcraft furniture) to request an authorization number. Product returned without authorization, additional items not part of the original authorization, or products arriving in an unsellable condition will not be eligible for credit and product will not be shipped back to the customer.
- Repack items in the original shipping carton.
- Include a copy of your packing list, invoice and details about what you are returning.
- Include order and PO numbers for proper credit.